Help & Support

Internet

How to connect a device to Wi-Fi network?
  • Windows
    1. Make sure Wi-Fi is turned on.
    2. Select the Wi-Fi icon in the notification area.
    3. Select your Wi-Fi network name from the list, then Connect.
  • Android
    1. Open the Settings menu, tap Connections, then tap Wi-Fi.
    2. Swipe the Wi-Fi switch to the “On” position. It’ll then automatically look for Wi-Fi networks.
    3. Connect to your home Wi-Fi network
  • IOS
    1. Tap Settings, then tap Wi-Fi.
    2. Swipe the Wi-Fi setting to the green “On” position. It’ll then automatically look for Wi-Fi networks.
    3. Tap your Wi-Fi network name to connect
  • MAC
    1. Click the Wi-Fi menu icon and select Turn Wi-Fi On.
    2. Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list.
How do I run a speed test?

       You can measure your download and upload speeds at Speedtest.net

Can I use my own Internet router?

       Your USATV modem is actually a cable modem and a Wi-Fi router in one, so you don't need to buy another device. But if you really want to use your own router, you can connect it to the USATV modem using one of the ethernet ports on the back and set it up using the manufacturer's instruction. Just remember that your router does not receive the same technical support as the USATV modem.

 

Television

I wanna add another TV connection?
  • For High-Definition
    • HD installation fee: P2,000.00
    • HD monthly extension fee: P250.00/unit
  • For Analog
    • Installation fee: FREE
    • Monthly extension fee: P50.00/unit
Are there other extra charges upon installation?
  • Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working.
    • 2-Way Splitter: P150.00
    • Additional Cable Wire: P10.00/ft
I want to upgrade from analog to digital cable TV (for 1 TV connection).
  • Digital Cable TV only (for 1 TV connection)
    • Owned:
      • Deposit: Difference of previous deposit to package of choice
      • Installation Fee: P 1,000.00
    • Rented or Commercial:
      • Deposit: Difference of previous deposit to package of choice
      • Installation Fee: P 2,000.00
  • Digital Cable TV (1 TV) and add Internet
    • Owned:
      • Television
        • Deposit: Difference of previous deposit to package of choice
        • Installation Fee: P 500.00
      • Internet
        • Deposit: Rate of internet package of choice
        • Installation Fee: P 1,000.00
    • Rented or Commercial:
      • Television
        • Deposit: Difference of previous deposit to package of choice
        • Installation Fee: P 1,500.00
      • Internet
        • Deposit: Rate of internet package of choice
        • Installation Fee: P 2,000.00
The digital box remote needs to be replaced.

      Replacement cost: P250.00

The HDMI cable needs to be replaced.

      Replacement cost: P250.00

 

General

What do I need to apply?
  1. Valid ID with picture (e.g. Driver's License, Passport)
  2. Electric Bill (blue copy)
  3. Proof of Billing (e.g. water, phone or credit card statement)

You can also print and fill-up the application form(s) below and bring it with you together with the requirements.

How much is the installation fee for new applications?
  • Digital Cable TV only (for 1 TV connection)
    • Owned:
      • Deposit: Rate of TV package of choice
      • Installation Fee: P 1,000.00
    • Rented or Commercial:
      • Deposit: Rate of TV package of choice
      • Installation Fee: P 2,000.00
  • Digital Cable TV only (1 TV) plus Internet bundle
    • Owned:
      • Television
        • Deposit: Rate of TV package of choice
        • Installation Fee: P 500.00
      • Internet
        • Deposit: Rate of Internet package of choice
        • Installation Fee: P 1,000.00
    • Rented or Commercial:
      • Television
        • Deposit: Rate of TV package of choice
        • Installation Fee: P 1,500.00
      • Internet
        • Deposit: Rate of Internet package of choice
        • Installation Fee: P 2,000.00
I wanna move my service(s).

      Transfer Fee: P500.00. Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working.

I wanna have my services reconnected.

      Reconnection Fee: P500.00. Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working.

 

*Rates are subject to change without prior notice.